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Case Study. Neuroscience. Executive coaching.

Prime Performance Labs needed more than a website. They needed a product surface for the coaching system.

I helped shape the offer and build a secure AI dashboard for assessments, progress tracking, coach feedback, and performance data.

Offer strategy, AI dashboard, secure client productPrime Performance Labs site
SecureClient dashboard
AIFeedback layer
DataPerformance tracking
Prime Performance Labs dashboard
Offer designAI dashboardSecure client portalAssessment UXCoach feedback flowsPerformance data

Why it mattered

Prime Performance Labs combines neuroscience and executive coaching. That is powerful, but it can also feel abstract.

The job was to make the method usable. Leaders needed a place to see assessments, progress, coach feedback, and performance data without feeling like they were inside a medical tool.

The situation

The company was building a new kind of performance offer for executives and founders.

I helped them build from the ground up: the offer, the product logic, and the AI dashboard that supports the client experience.

The conflict

Most executive coaching products rely on calls and documents. Most dashboards rely on data without behavior change.

PPL needed both. The product had to connect neuroscience, coaching, assessments, and client action.

What I did

I helped shape the offer and built the secure client dashboard.

The system supports assessments, progress tracking, coach feedback, and performance data. The goal was clarity: make the invisible parts of performance easier to understand and act on.

Resolution

The dashboard became the product surface for the coaching system.

The lesson: when a service is complex, productizing the feedback loop can make the offer easier to trust, sell, and deliver.

What this proves

  • A dashboard should change behavior, not just display data.
  • Complex services become easier to sell when the delivery system is visible.
  • AI is useful when it supports feedback, context, and action.

Quick answers

What did Carlos build for Prime Performance Labs?

Carlos helped shape the offer and built a secure AI dashboard for assessments, progress, coach feedback, and performance data.

What problem did the dashboard solve?

It turned a complex neuroscience and coaching process into a clearer product experience for clients and coaches.

Why is this not just a design project?

The dashboard changed the delivery system behind the offer, not only the visual layer.

Public context: Prime Performance Labs public site

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What I am building now

For the past years, a lot of my time was tied to long contracts with CGMA and Domestika. Around that work, I kept building my own products. That matters because every product forces the same work in a tighter loop: product decisions, AI workflows, onboarding, pricing, conversion, retention, and the small details that make people come back. This case study shows the client work. The projects show what I learn when I have to ship the whole system myself.

See the projects